Meeting Your Customer for the First Time.

On the first day of a new project, if possible, have everyone meet at your office first so that you can explain the project and the general schedule, as well as your expectations for their performance and conduct.  This is something you should do before you all arrive at the jobsite so that you can minimize misunderstandings and conflicts.

• Arrive on time and follow the same tips you should use for meeting a client for the first time.  You will be creating a temporary nuisance in the neighborhood with equipment noise, dust, and general disruptive activity.  Don’t add to it with any inappropriate, unprofessional conduct.
• No swearing.  Keep all conversation businesslike, and keep the volume of personal conversations low (or wait till after work).
• No offensive t-shirts or ball caps.  It’s ideal to have your crew wear attire that has your company logo on it so that they’re promoting your brand and identity while they’re working.  (And do not charge your crew for this company gear.)
• Keep the jobsite clean.  Police your trash and materials as you work so that cleanup at the end of the day goes faster.
• Keep your tools and work area organized so that you can keep track of your materials, and so that hazards for others are minimized.
• Work safely.  That means wearing gloves, kneepads, hardhats, safety goggles, dust masks, etc.
• Keep the site safe for others.  For example, if you need to stretch power cords in an area that may get foot traffic, create a caution zone around such hazards to give people the heads-up.
• Make sure there are no unauthorized personnel in your work area, including children, pets, or curious onlookers who may have an eye on your tools and equipment.
• No smoking or using chewing tobacco.
• No spitting.
• Don’t bring your dog to the jobsite.
• No loud music and no talk radio shows on the jobsite.Marketing on the JobCheck with the owners to make sure that you can set up a promotional yard sign with your company name, logo and contact information in a place on the property that will have the highest visibility to traffic.  It should also be set up in an area that’s safely clear of the work area(s).  You don’t want to create a hazard with your signage.

  If there is some HOA rule or municipal ordinance that prohibits erecting your sign, park your company vehicle so that its signage is prominently displayed to passersby.  Also, make sure that you have attached and/or filled your external brochure or business card holder on your truck so that those interested can just take a card or marketing piece while you’re working.

  Make sure that your equipment is labeled with your logo to promote your company.